Refund Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Starting a Return

To start a return, contact us at dianem@scrolltrellis.com. Returns must be sent to:

Scroll Trellis, LLC
136 Eubank Drive
Kilmarnock, VA 22482

If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package.

For non-defective returns, a $5 return shipping fee will be deducted from your refund. There is no restocking fee.

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

If your item is defective, damaged, or incorrect, Scroll Trellis will cover the return shipping cost.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards. Please contact us if you have questions about whether your item is eligible for return.

Exchanges

We do not offer direct exchanges. The fastest way to get a different item is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, your refund will be issued automatically to your original payment method.

Please allow up to 10 days for us to process your approved refund. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 days have passed since we approved your return and you haven’t received your refund, please contact us at dianem@scrolltrellis.com.